As a Hong Kong-headquartered global e-commerce platform specializing in clothing and shoes, ELYSIAN TRADE LIMITED establishes clear terms to govern interactions between our platform and users—tailored to the unique needs of fashion shopping. Below are 12 key clauses, with support available at [email protected] for clarifications:
- Eligibility to Use Our Services
Our platform is accessible to users aged 16 years or older. Minors may use the service only with the supervision and consent of a parent or legal guardian. By creating an account or placing an order, you confirm you meet this eligibility and will provide accurate, truthful information (e.g., shipping address, contact details) at all times.
- Account Responsibility
You are responsible for maintaining the security of your account credentials (username and password). We are not liable for unauthorized access to your account, orders placed without your consent, or data breaches caused by your failure to protect your login information. Notify us immediately at [email protected] if you suspect account misuse.
- Order Confirmation and Cancellation
An order is considered confirmed only after we send a “Order Confirmation” email to your registered address. We reserve the right to cancel orders in cases including:
- Out-of-stock clothing or shoes (due to unexpected demand).
- Pricing errors (e.g., incorrect discounts on designer items).
- Suspected fraud (e.g., mismatched billing/shipping addresses). You will be notified of cancellations via email, with full refunds issued within 3–5 business days.
- Product Information Accuracy
We strive to display accurate details for all clothing and shoes—including size charts, fabric descriptions, color swatches, and shoe material information. However, minor discrepancies may occur (e.g., slight color variations due to screen settings). We will notify you of significant inaccuracies (e.g., wrong size labels) before dispatch and offer alternatives or cancellations.
- Payment Obligations
You agree to pay the full order amount (including product costs, shipping fees, and applicable customs duties/taxes) at checkout. We accept major payment methods (Visa, Mastercard, PayPal, Alipay) and process payments securely via third-party providers. Failed payments (e.g., insufficient funds, expired cards) will result in order suspension until payment is resolved.
- Intellectual Property Rights
All content on our platform—including product images (e.g., clothing fit photos, shoe detail shots), brand logos, size guides, and written descriptions—is the intellectual property of ELYSIAN TRADE LIMITED or our brand partners. You may not copy, distribute, modify, or use this content for commercial purposes without our written permission.
- Prohibited Uses of the Platform
You may not use our platform for:
- Fraudulent activities (e.g., placing orders with stolen payment cards).
- Uploading or sharing harmful content (e.g., malware, spam).
- Reselling clothing or shoes purchased from us for commercial gain (unless explicitly authorized as a partner). Violations may lead to account termination and legal action.
- Shipping and Delivery Liabilities
We are responsible for ensuring clothing and shoes are properly packaged and dispatched on time (per our Shipping Policy). Once items are handed to our logistics partners (e.g., DHL, FedEx), liability for delivery delays, lost packages, or transit damage shifts to the carrier—though we will assist you in filing claims with the carrier if issues arise.
- Returns and Refunds Compliance
Our Return Policy (available on our website) is incorporated into these terms. You must adhere to its guidelines—including the 30-day return window, unworn/unused conditions for clothing and shoes, and mandatory Return Authorization (RA) number—to qualify for refunds or exchanges. We reserve the right to reject returns that do not meet these criteria.
- Service Modifications
We may update our services (e.g., adding new clothing categories, modifying shoe size options) or adjust these terms at any time. Significant changes (e.g., updated return windows, new payment policies) will be posted on our website with a 30-day notice period. Continued use of the platform after the notice period constitutes acceptance of the updated terms.
- Limitation of Liability
We are not liable for indirect or incidental damages arising from your use of our platform—including (but not limited to) missed events due to delayed shoe deliveries, or wardrobe disruptions due to canceled clothing orders. Our liability is limited to the full order amount paid, except in cases of intentional negligence (e.g., knowingly sending defective items).
- Governing Law and Dispute Resolution
These terms are governed by the laws of Hong Kong. Any disputes between you and ELYSIAN TRADE LIMITED (e.g., order cancellations, refund disagreements) will first be resolved through mediation via our support team ([email protected]). If mediation fails, disputes may be submitted to the courts of Hong Kong for resolution.
At ELYSIAN TRADE LIMITED, these terms are designed to create a fair, secure shopping environment for clothing and shoe lovers worldwide—balancing our commitment to quality with your right to a transparent experience.